Support & Maintenance
Support Agreements
Support and Maintenance Agreement for IntraVUE™ Network Software
The goal of the Support Agreement is to be sure the IntraVUE and Network Health Monitor software is properly installed and optimally configured. This includes the best selection of top parents and scan ranges for each network, validating all managed switches are correctly showing their ports and port data, devices are admin verified, and critical devices have the correct KPI status. Proper training of users, including new hires, in all aspects of the software and handling network issues is our great strength.
What's included
An Annual support contract through WBC-INS includes the following:
- The WBC Network Health Monitor (NHM) which extends IntraVUE’s capabilities with proActive Alarms and Warnings, automatic threshold setting, many diagnostic functions, a re-visualized Topology Map, and true SVG Plant Views
- Unlimited training
- Help with the initial installation and registration of IntraVUE (if needed) and the NHM
- Support after the initial installation to ensure all is configured correctly, all switches are discovered correctly, and identifying devices like unmanaged switches
- Support using IntraVUE and NHM in resolving network issues when they occur
- Local IntraVUE and NHM PDF maintenance reports
- Software updates
- Phone and virtual support using Teams or Webex